Customer FAQ

Browse products, click "Add to Cart", then go to Checkout. Enter your delivery details and complete payment via Paystack (card, bank transfer, or USSD). You'll receive an order confirmation email immediately after payment.

No — you can checkout as a guest using just your name and email address. However, creating an account lets you track orders, save a wishlist, and view your order history.

Yes. You can add products from different merchants to your cart and check out in one payment. Each merchant will be notified separately and fulfils their own items.

Visit the Track Order page and enter your order number and email address. You'll see real-time status updates. Registered customers can also track orders in My Account → My Orders.

Orders can be cancelled while in "Pending" status — go to My Orders and click Cancel. Once an order moves to "Processing" or "Shipped", cancellations require contacting our support team.

We accept all major cards (Visa, Mastercard, Verve), bank transfers, and USSD payments via Paystack — Nigeria's most trusted payment gateway.

Yes. All payments are processed by Paystack using 256-bit SSL encryption. African Attire never stores your card details. Look for the padlock icon in your browser address bar.

The platform displays prices in both NGN and USD based on your currency preference. All payments are processed in Nigerian Naira (NGN) at the current rate. Your bank may apply its own conversion fee for international cards.

If Paystack confirms your payment but an order wasn't created, contact us at hello@shopafricanattire.com with your payment reference number. We investigate all such cases within 24 hours and process refunds within 5 business days.

Delivery times depend on the merchant's location and your delivery address. Most merchants dispatch within 1–3 business days. Delivery typically takes 2–7 business days across Nigeria.

Currently our merchants primarily ship within Nigeria. Some merchants may offer international shipping — check the product listing or contact the merchant's shop page for details.

Delivery fees are set by individual merchants and shown at checkout. Some orders qualify for free delivery — look for the free delivery badge on product listings.

Check your order status on the Track Order page. If your order is significantly delayed beyond the estimated time, contact our support team at hello@shopafricanattire.com with your order number.

You can request a return within 7 days of delivery if the item is significantly different from the description, damaged, or the wrong item was sent. See our full Returns & Refunds policy for details.

Contact us at hello@shopafricanattire.com within 7 days of delivery with your order number and photos of the item. Our team will review your request and respond within 2 business days.

Once a refund is approved, it is processed back to your original payment method within 5–10 business days. You'll receive an email confirmation when the refund is initiated.

Custom-made or personalised items are non-refundable unless they are defective or not as described. Please verify measurements and specifications carefully before ordering.

Click "Join Free" in the header and fill in your name, email, and password. You'll receive a welcome email. Creating an account lets you track orders, save items to your wishlist, and checkout faster.

Click "Sign In", then "Forgot password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

For security reasons, email address changes require contacting our support team at hello@shopafricanattire.com with proof of identity.

To request account deletion, email privacy@shopafricanattire.com. We will process your request within 5 business days, subject to our data retention obligations.